SERKELIDIS DESIGN &
HOSPITALITY BACK OFFICE
Our practice shows us that interior and exterior designs are vital for unique experiences for anyone who visits or intends to be a client of one wonderful hospitality establishment. We know that contemporary travelers seek accommodations matching their views for a comfortable and relaxing holiday. Many times the smallest detail in the design makes a big difference for the guests. The interior design reflects the audience in many ways and that’s how we start …to know better the targeted visitors.
The Hospitality Back Office is a bit different department of our Interior Design Studio. The head of the department is Diana Mlazeva, an independent hospitality professional with more than 15 years of experience in the tourism industry. She operates as an outsourcing advisor focused on small and medium hospitality businesses as brand new luxury accommodations , hotels with up to 50 rooms, villas.
Potential clients of Hospitality Back Office
Room division, staff training, hotel management, sales, marketing, rebranding, reservations supervision
Updating and upgrading the hospitality services, sales, reservations management, staff trainings
Development planning, unique brand identity, sales strategies, software implementation, training
Hospitality Back Office can assist you with :
» Understanding your target market.
» Maximizing your room revenue potential
» Implementing new tehnology and digital solutions
» Providing professional and mainly, practical orientated trainings for your managers & employees
» Creating an exceptional service, positive guest experience, and nice reviews
Comprehensive training sessions for hospitality business
Guest service (Guest relations officer ) complete training on spot
Reception desk / procedures, standards, pms, financial part, problem-solving abilities, and communication skills, organization
Reservations department / PMS, booking engine, procedures,duties and responsibilities, room sales strategies, revenue optimization
Other department’s employees services – Listening to the customer, building relationships with guests, right knowledge and professional communication, daily dapper appearance
Diana Mlazeva
Hospitality consultant
My name is Diana Mlazeva, I’m from Bulgaria, and since 2013 I live in Thessaloniki – Greece. I have long-term experience in the hospitality industry. Since 2019 I cooperate with small and medium hospitality establishments regarding staff training, sales and revenue, marketing, reservations, and general hotel operations. ( remote and on-site )
Along with my primary occupation, I offer web design and digital marketing services.
Office: Harilaou, Thessaloniki – Serkelidis Dimos